I'm 30 years old and I have never been with any other company than O2 since I had my first phone around 13.
I suppose you might say I've been comfortable with all the errors, but now I'm getting incredibly annoyed.
My partner passed away in September 2022 and since then I've been struggling financially, but I've been able to afford my way eventually. O2 cut my phone off in September last year and when I tried to call the ambulance service for my partner - I couldn't call out.
Fast forward to today and I want to pay my phone bill. But once again, I'm late on the payment due to my financial situation still not being stable. I've gone from a two-income household to a 1 income household with the same bills, I'm pressured back into work despite grief crippling me at the moment and all I want to do is pay my phone bill easily on the app. I have internet access and I have the funds to pay my bill (which is incredibly high for what I get as service.) My bill is near to £90. That's more than my average weekly food shop.
Here I am ready to pay my bill and O2 want to send me a text message from the app to confirm it's me, despite already having access to my emails. My text messages have been cut off... it seems very archaic and technology backwards.
Once I've paid this contract off with O2, I'm leaving.
