O2 charges me a bill that has already been paid!!!

[VictorRF]

Hello, I need someone to help me solve my problem.

I use direct debit to pay the monthly bill and this month I forgot to transfer the money between bank accounts and the automatic payment was refused.

On the same day I went to the website and paid with my debit card, it turns out that the system still tells me that I need to pay the bill and now I received a message saying that due to the delay my account has restrictions.

I already tried to talk to chat and couldn't resolve it, the attendant told me that payments via card take up to 5 days to be credited.

Thank you.

[jonsie]

Usually takes 48 hours midweek

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202