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O2 alert.......you've been sent a media message. Part 2.

Tolkienista
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This is my second attempt to try and work.out why I'm not getting pictures with texts which were always free, until I applied a £0 spend cap on my account to avoid ringing premium numbers. It's very long winded to go to the address ive been given and enter a pin to retrieve the picture. I understand that I have to pay to send a text with a photo, but was never told about paying to receive one too as it was always free.

 

I did post this a few weeks ago on here and a reply suggested it was to do with my £0 spend cap and that o2 were aware of it. I phoned o2 in the last hour and I asked him to check for me andhis reply, I do have to pay to receive a photo with a text. They're removing the spend cap for 24 hrs and he will phone me tomorrow evening to see if I receive any picture messages without the spend cap on. #confused.

 

 

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MI5
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@Tolkienista 

Unfortunately due to O2's "hammer to crack a nut" approach, you will need to add a small spend cap if you wish to receive picture messages.

A zero spend cap also prevents the receiving of short code texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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@Tolkienista 

They are free to receive but a spend cap does block them weirdly.

You must have mobile data turned on too even if connected to wifi.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Tolkienista
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Thanks for your reply MI5.....much appreciated. I guess you are right as they've temporarily removed the spend cap and I've received a text with pictures in the last hour. My mobile data is on ( I've just checked)

 

Are you suggesting that I should remove the spend cap to continue receiving free picture messages?

 

Any advice gratefully received.

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jonsie
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MI5
Level 94: Supreme
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Registered:

@Tolkienista 

Unfortunately due to O2's "hammer to crack a nut" approach, you will need to add a small spend cap if you wish to receive picture messages.

A zero spend cap also prevents the receiving of short code texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Tolkienista
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Thanks for your suggestion jonsie, I'd already worked out I'd put a spend cap of £5 on, so your message is extremely helpful. Best wishes. 

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Tolkienista
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Thanks MI5 for your follow up message. Yes I'm going to apply a £5 spend cap which I had for years before removing it last month without realising the consequences. Most grateful to the O2 community, an excellent source for users like myself.

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