I was never really dissatisfied with O2 before I left (well - indoors signal is not great but the TuGo ap' sorts that... ).
What happened was, it was time to upgrade. I had chosen my phone. Been on the o2 website, worked out costs etc. Came onto chat with the o2 person. I told them I was thinking of leaving o2 for a better deal (true - ish). "Certainly Sir... I'm sure I will be able to help blah blah blah... Good deal etc.
So I went through the usual time consuming we-know-what-you-are-up-to! Sales hingo jingo. I'm thinking - 'Aah, it's OK. Be worth waiting for for a" Good Deal".
There was a lot of typing going on... Tippity tip tap... Time was dragging on. YaAawn!
Eventually the guy says "I've managed to get that down to ยฃxx per month for you today!"
Oh how I groaned (silently) and felt a pooling of tears on my bottom eyelids (fury... Defo not upset... No...)
Oh cool... I said. You've managed to "get that price down" for me? Hmm? How come that's the HECK-A-ZACK-ALEE! the price I got from your blooming website not 30 minutes ago... Well, more like an hour-and-a-half considering how long you've kept me
talking on here!
"Why didn't you say you had been on the website? "
"Surely that's irrelevant?"
........ After some radio silence...
"Ok... I don't want to leave... I can't be bothered after all this. If you can just offer me a bit of a better deal, I will sort it out now for another 2 years."
"Sorry, that's the best I can do..
Won't bore you with any more comedy moments, but I wanted to post this as an example of how a perfectly good company - admittedly with hindsight - manages to lose 2 contracts they'd had for 4 years.
My final conclusion was - I left o2 because they would not negotiate AT ALL and the sales guy was a tool.
Now as I re-examine my memory - I don't feel these are the actual reasons. I believe a skilled communicator would have had me resigned with no reduction in monthly payments. You simply cannot make use a blanket approach (and a very poor even slightly shady one) to every account retention that lands in front of you. It's narrow minded, lazy and arrogant.
But now the GOOD STUFF PMSL ๐
I had to explain WHY I ended up with TalkTalk in the first place to give my post some kind of validity? Eh? Ha ๐
My wife had broadband with them.
They gave a slightly better deal. A few pounds a month. I always thought the o2 website, the communication with staff (until the end...) the ordering of mobiles, delivery etc. etc. Everything was very... Well unexpectedly pleasant.
Not so with TalkTalk. What a shower of disorganised fools.
Their online chat is such a nightmare. I timed 7 minutes between my answering their agent's question once and them responding. That was the longest the average is 2 - 4 minutes. Go's like this:
Agent is typing: Are you havings a Samsung or an Apples phone Sir please?
Customer is typing: Ive just told you... LG!
THEN 5 MINUTES NOTHING pmsl!
It's obvious there's some bugger sitting on a big platform in their office in Delhi banging in two big drums to keep up the rhythm on the THREE CALLS they must have on the go at all times 
(for legal reasons this is meant tongue in cheek... The choice of a city on the Indian sub-continent is not an attempt to sneak some lazy racism under the radar. I did enter into a discussion regarding geographical location one day with my "agent " one particularly stressful afternoon and the above WAS confirmed. (although the specific location was lost in translation and the designated venue was a signed merely for the comfort of presbyopia or dim-of-wit forum friends x)
You don't get that with o2. Or if you DO... They are smart enough not to let you notice lol. I'm happy with that! (I hope they don't have a drummer, though?)
This post has gone WAY WAY over. I will cut the end part down.
Lots more stuff with TT.
Broadband too dear. Overpaying 5 years (my fault) Spent 2 weeks trying to... Keep broadband dear....
We have no record of that sir.
Round houses
Oh you have screenshots of everything.
Oh we have found them sir. It will be applied.
It wasn't.
It will
It wasn't
Eventually.
Need new phone.
Carphone Warehouse look cheap.
Go there.
Don't want to deal with Carphone Warehouse.
Dong. o2. Grrrr. One guy. 2nd chance.
Go on Internet. See phone. Like price and tariff. Order. Come 2 days. Happy.
Tell forum peeps.
Haa!
Stu.
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Nah, it's yours for life as long as you are able to register your passport number with Brightside .....
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@jonsie wrote:Nah, it's yours for life as long as you are able to register your passport number with Brightside .....
But what a good mummy.....
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@MI5 wrote:
Strange wizardry afoot, methinks......
Agree....maybe a bit of magic as well...
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You, my friend don't need a phone... you need an asylum
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See...Mummies rarely do anything without requiring some sort of payment. She gives you a case....then to stop you getting over excited, instructs you to walk the dog. ....Mmmmmmm... 
