O2 Complaints email address

eastendanto · ‎24-08-2022

Just spent an hour on chat with an agent who asked for info and no more than 5 mins later to provide , agent had terminated chat.

I am being double billed for the same number since March and Agent had no idea what I was on about and put the blame on me. I need someone more senior to look at the issue and best way is to email them .

Is there an email address I can write to pls? Not had much luck finding one trawling around O2 website in my account

Thank you

Enlli · ‎24-08-2022

As you have tried to sort this I'll ask @O2Lisa to message you

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

madasaf1sh · ‎24-08-2022

@Enlli

Lisa has finished for the day

@Anonymous @O2Ryan

Can you help here ?

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

O2Lisa · ‎24-08-2022

Hi @madasaf1sh, I'm working while 6 so I can pick this up no problem😊

Thanks or the tag @Enlli.

@eastendanto I'll message you privately so we can discuss this further.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

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