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Number swap issues

gatrell
Level 3: Thinker
  • 59 Posts
  • 7 Topics
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Registered:

Hi,

 

I requested a new number yesterday via web chat, and immediately my phone lost service, that's fine I was expecting that, told all services should be restored within 24 hours. 

 

I'm now over the 24 hours, and still have no service at all!  I can dial the new number and get my voicemail, but the phone says no service and no signal, after restarting the phone multiple times.

 

Live chat is currently unavailable and obv cant dial anyone. Has anyone got any tips here?

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Enlli
Level 69: Guiding Light
  • 8955 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

Try Messaging via Social Media  

Message O2 on
(https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 69: Guiding Light
  • 8955 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

Try Messaging via Social Media  

Message O2 on
(https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
681 Views