Number porting problems

[LJW1]

Purchase 2 new O2 sum cards and can’t port across numbers from Sky. O2 auto bot just ends every telephone call and website say ‘oops soo went wrong - call us’. Trying to speak via Twitter but without success. What can I do!

[MI5 · Accepted solution]

@LJW1 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[LJW1]

Thank I’ll try that

[MI5]

You're welcome