Number hasn't changed

[Antharc]

Hi , I took out a new O2 contract but wanted to keep my old O2 PAYG number I filled the forms in and was told the number would swap on the 14th however this didn't happen I have since resubmitted the form to get a error message both times and cannot get through on the phones as it hangs up , live chat on the app will not work either

It's left me with a working phone but no numbers or anyone able to contact me . Can anybody please point me in the right direction , I need my old number back
Thanks

[Cleoriff]

@Antharc 

Sim swaps, pac codes and keeping numbers are currently taking ages.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

Live chat is offline. However there are numerous numbers in this guide which you could try

Guide: Coronavirus Community Help and Support 

[jonsie]

Latest from O2 can be found here

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094