I recently decided to switch from Pay as You Go to a Pay Monthly contract, on Wednesday I got my new sim and immediately used the 20220 number to start transfering my old number to the new sim. Nothing had happened by today so I decided to phone O2 on the 0800 587 4005 number which seemed to get some results. The number was switched over to the new sim and it seems to be working, I can send and recieve texts and recieve phonecalls.
However when I use the O2 App I get an "Oops, something went wrong" message when I try to look at the account. When I look at my account on "My O2" it shows the old number now on both the Pay Monthly and Pay As You Go accounts. When I click on the Pay Monthly version of the number it shows the Tariff as being the old Pay as You Go tariff rather than the Pay Monthly tariff (the Pay As You Go number gives the same information). The Balance is showing as £0.00 (when the balance should be over £50) and it says I have 0.0MB data left (when I should have over 6GB if I was still on the old tariff and 100GB if I was on the new Pay monthly).
Is this all something I should expect to resolve itself or is there a problem and I will need to contact O2 again?
