Solved: Nokia Lumia 620

Anonymous · ‎18-03-2013

I have a Nokia Lumia 620 pay and go . I cant send any picture messages. It keeps saying try again. I have spoken online chat to 02 3 times but they keep giving me settings and they dont work. Anyone having this problem. I changed from pay monthly to pay and go

MI5 · ‎19-03-2013

It sounds like the facility may not have transferred across when you switched to PAYG so I suggest you call CS and ask them to remove MMS from your account and then reprovision it. The process requires a 24 hour wait for the service to become active but I think it may be the issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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perksie · ‎18-03-2013

Before trying anything else, check this setting, Settings>Mobile network>Data connection. It needs to be set to "On" to send MMS's.

Did you get a new Pay and Go sim?

Do you have a data tariff?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎18-03-2013

and, do you have credit (not an allowance but actual monetary credit) ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-03-2013

Yes tried that, also did get a new sim but kept my old number I have Pay and Go go and you get 100mb. I havent used it yet

Anonymous · ‎18-03-2013

Yes I have credit on my phone

MI5 · ‎18-03-2013

@Anonymous wrote:
Yes I have credit on my phone

How much is your current balance?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-03-2013

£10.and 10 pence

MI5 · ‎19-03-2013

It sounds like the facility may not have transferred across when you switched to PAYG so I suggest you call CS and ask them to remove MMS from your account and then reprovision it. The process requires a 24 hour wait for the service to become active but I think it may be the issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-03-2013

Thanks to all for your help. Its working now. I took it into the shop first thing this morning and Guru sorted it.

Jenna

O2

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