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Anonymous
Posts: 0

Re: No staff??

For the past two hours ive been trying to log in. The server asks for my name, no. and contract to be submitted but what for? there's nobody to talk to!? Useless!

Posts: 114,427
Topics: 569
Solutions: 15,482
Registered: ‎04-04-2012

Re: No staff??

It's been like this throughout August...
Not really acceptable imho.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: No staff??

Is it always like this trying to contact cs?

Posts: 83,313
Topics: 577
Solutions: 4,110
Registered: ‎04-01-2009

Re: No staff??

It never used to be....I haven't had to contact them for a couple of months but before it was never more than a few minutes.

Posts: 114,427
Topics: 569
Solutions: 15,482
Registered: ‎04-04-2012

Re: No staff??

There are historically certain times when contact can be difficult (launch of a new must have phone for example) but it seems bad this last month or so for no apparent reason...?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: No staff??

I had a friend who said that they got in within 10 minutes the other week

Posts: 114,427
Topics: 569
Solutions: 15,482
Registered: ‎04-04-2012

Re: No staff??

The time of day you call can make a big difference too.
Early mornings are best time.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 97,248
Topics: 758
Registered: ‎14-01-2013

Re: No staff??

I have always found 8.30am to be the best time.

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Anonymous
Posts: 0

Re: No staff??


@Cleoriff wrote:

I have always found 8.30am to be the best time.


Think my friend got through early afternoon

Posts: 97,248
Topics: 758
Registered: ‎14-01-2013

Re: No staff??


@Anonymous wrote:

@Cleoriff wrote:

I have always found 8.30am to be the best time.


Think my friend got through early afternoon


That's good news......I can only speak from my personal experience though..Smiley Wink

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