cancel
Showing results for 
Search instead for 
Did you mean: 

No service

Simontaylor
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Paid my bill 

 

Still have no service

Message 1 of 2
83 Views
1 ACCEPTED SOLUTION

Accepted Solutions

pgn
Level 77: Grand Master
  • 39615 Posts
  • 244 Topics
  • 1796 Solutions
Registered:

It usually takes a few days for O2 to restore service, as your payment has to clear and the bar Guide: O2 BARs  has to be removed. You should be able to avoid this happening by setting up a Direct Debit, as per the t&cs: https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

"You must pay the Charges for the Services you subscribe to and/or use every month by the date on your bill. We may charge fees if you're late in paying. You have to pay by direct debit. We may ask you to pay a deposit before we'll let you use the Services. Your inclusive allowances cover..."

 

You can get in touch with our Payment Management team on 0800 902 0217 free from any UK phone, or using Guide: A Guide to Skype .

 

Payment Management opening hours:

  • Monday to Friday – 8am to 8pm
  • Saturday – 8am to 6pm
  • Sunday – 9am to 6pm

View solution in original post

Message 2 of 2
76 Views
1 REPLY 1

pgn
Level 77: Grand Master
  • 39615 Posts
  • 244 Topics
  • 1796 Solutions
Registered:

It usually takes a few days for O2 to restore service, as your payment has to clear and the bar Guide: O2 BARs  has to be removed. You should be able to avoid this happening by setting up a Direct Debit, as per the t&cs: https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

"You must pay the Charges for the Services you subscribe to and/or use every month by the date on your bill. We may charge fees if you're late in paying. You have to pay by direct debit. We may ask you to pay a deposit before we'll let you use the Services. Your inclusive allowances cover..."

 

You can get in touch with our Payment Management team on 0800 902 0217 free from any UK phone, or using Guide: A Guide to Skype .

 

Payment Management opening hours:

  • Monday to Friday – 8am to 8pm
  • Saturday – 8am to 6pm
  • Sunday – 9am to 6pm
Message 2 of 2
77 Views