No service

[Helpme99]

I got a sim swap Sunday 6th November. I’ve spoken to customer service and this should have taken no more than 5 days according to them. I’ve tried turning the phone on and off, resets the lot. Still no joy. Any advice is appreciated 

[Bambino · Accepted solution]

@Helpme99 Whoever you spoke to in customer service told you a bald-faced lie. Sim swaps normally take less than 24 hours and most happen in less than an hour. If you have an O2 store nearby, call in and they'll swap your details onto a new sim. Be sure to bring identification with you.

There's also this guide if you can't go in store: SIM Swap: a mini guide (incl eSim) - O2 Community

If neither of the above options are viable to you, contact O2 via social media for assistance:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)