New phone from o2 blocked - Samsung Galaxy Z fold2

[BG82]

Hi, I got the Samsung Galaxy Z fold 2. It would not work or recognise my sim card. After 2 days of speaking with advisors who have said they are sending signals to my sim card. I eventually checked and the handset is blacklisted. When I called o2 back the advisor confirmed it was blacklisted and stated o2 ship the handsets with a Barr on to stop theft from delivery drivers.

I've been told the ban has been lifted but it still is not working and is still showing online as blacklisted.

They said they would send a new sim, but my sim works in my note ultra absolutely fine.

Anyone had anything like this happen before?

[MI5]

I'm not understanding why the bar can't be lifted from the one they have already.
I guess I can understand the bar being applied, esp at this time of year, but just lift it now it's with the customer........

[jonsie]

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@MI5 wrote:
I'm not understanding why the bar can't be lifted from the one they have already.
I guess I can understand the bar being applied, esp at this time of year, but just lift it now it's with the customer........

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You would have definitely thought so, 

[BG82]

I'm exhausted with it all.

I called up twice last night and advisors just put the phone down when I explain my situation. I was asking if they could check the new imei and the calls get cut off.

Executive team have just been sending me really short replies and not addressing my concerns raised.

It's really a stressful situation and fingers crossed it will be sorted today.

[BG82]

Still not resolved. No call backs or anything 😔

[MI5]

Crazy!

[jonsie]

Unbelievable

[BG82]

Not a single call back. Lisa is trying her best bless her