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New o2 customer really poor service.

Anonymous
Not applicable

‎03-04-2016 18:45 - edited ‎03-04-2016 18:47

‎03-04-2016 18:45 - edited ‎03-04-2016 18:47

Hello. On the 23/03/16 I approached o2 to provide me with a new phone on contract, upon speaking to the sales adviser I was offered a closure deal of my 2nd 3rd and 4th airtime bill will be waived if I was to proceed with the order on that day which I did. I have just queried this offer with an online agent and he is telling me that their is nothing on my account about this closure deal.  

What can I do as the offer was the only reason I proceeded with the ordered at the time.

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Bambino
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on ‎03-04-2016 19:13

on ‎03-04-2016 19:13

Give customer service all the information you have when you call. Good luck. Please come back and let us know how you got on.

I DO NOT WORK FOR O2



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Anonymous
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In response to Bambino

on ‎03-04-2016 19:15

on ‎03-04-2016 19:15

I shall keep you informed as at the minute I feel like I was baited with an offer to close the deal and then it was never applied. thanks for the prompt and quick responses.

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Anonymous
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on ‎03-04-2016 19:24

on ‎03-04-2016 19:24

It does sound like it was designed as a deal clincher to make you sign
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MI5
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on ‎03-04-2016 19:39

on ‎03-04-2016 19:39

I've never heard of this as an offer so hopefully the UK based CS can sort this out for you.
Without any proof, you could struggle though - live chat have a poor rep and have been known to say anything, regardless of the truth.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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‎03-04-2016 19:40 - edited ‎03-04-2016 19:40

‎03-04-2016 19:40 - edited ‎03-04-2016 19:40

Also I doubt CS will find a record of any such chat @Anonymous Sadly and with hindsight, you should have saved the conversation... Ring CS as suggested and see what can be done...

Veritas Numquam Perit

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Anonymous
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In response to Cleoriff

on ‎03-04-2016 19:49

on ‎03-04-2016 19:49

I'd never heard of this before so that's why I thought the OP had maybe recycled his phone & had a credit applied to the account 

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jonsie
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on ‎03-04-2016 20:34

on ‎03-04-2016 20:34

Hopefully they have a copy of the transcript of the chat but I wouldn't be surprised if there was 'no record' of it....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Beenherebefore
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on ‎03-04-2016 21:52

on ‎03-04-2016 21:52

Are you sure you were talking to O2 and not one of their "approved partners" such as Aerial ?
"My life is a facsimile of a sham"
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Martin-O2
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on ‎04-04-2016 09:36

on ‎04-04-2016 09:36

Hi @Anonymous Please let us know how this turns out. Also if you have any feedback regarding your experience feel free to drop me a private message using the link in my signature. wink

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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PhoneChanger
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on ‎04-04-2016 12:33

on ‎04-04-2016 12:33

Since you're within 14 days of sign up, you do have the right to withdraw from the agreement, and search for a new deal.
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