Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Trying to recontract :(

I have 2 O2 refresh contracts and one is at renewal stage. I want the 128Gb iPhone 6s and retentions via live chat offered to waive upfront £70 cost but wouldn't budge on line rental. I explained I would be happy to recontract there and then at no up...

Can't stop O2 More Texts

I am getting fed up with texts about O2 More and can't cancel them. Each text says to send stop to 20502, but every time I try, I get message failed. I've used the standard Hangouts SMS app and O2's TU GO app on my Nexus 5 with the same results.Does ...

Resolved! Giving a PAC code to O2

I know most of the PAC code posts here are about how to get a PAC code from O2, but can anyone advise how to give O2 a PAC code from another network? I'm joining and want to keep my number from my old network. I looked on the help and it said put the...

Resolved! Dropped calls

After about 30 seconds about 90% of my calls are dropping. There's a beep and the call is gone. I call back and the call is ok. Has anyone else got this as it's sendingme mad?I'm on an LG G2.

Resolved! Porting Number Issues

Dear Sir or Madam, I am really really *bleep* that after almost a working week I can still not using my number on O2 properly. The problem is I cannot receive phone calls from other networks. Phone calls from other network will all go to my previous ...

Roaming problem

Hi everyoneMy wife and I recently travelled to Potugal I have a Galaxy S5 and my wife a S3. We both switched the phones off for the flight. Upon arriving in Portugal and restarting the phones I recieved a message welcoming me to Portugal and connecti...

Resolved! Bad Mast for over 5weeks in EC2N area (city of london)

Been having signal issues in the EC2N area for the last 5 weeks, o2 status has said faulty mast, but it hasn't been fixed for ages. tried the keep me posted option, but no other contact methods, calling customer services was a waste of time! 3G and 4...

Resolved! Additional SIM for GSM enabled house alarm

I have moved to a VOIP phone system in my house and they took out the analogue connection. I didnt realise that has now meant that my alarm system wont phone out.One option is to have a GSM box with a sim. Can I get an additional sim tied to my exist...

Resolved! AC Code

Hi please can some-one help me get my PAC Code from O2 as I wish to switch to Vodaphone on contract and need this number. I have rung O2 to do this but needed to answer questions - i.e Balance left on phone, which was easy to answer and how much did ...

Resolved! PAYG Original tariff

I have tried searching your site to find out what I am paying for calls and texts, but cannot find it anywhere, just that I am on the 'Original' tariff, with no explanation of what this is. Plenty of info about 'Big Bundles' and 'Big Talker', but not...

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