This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

New iPhone

Doug6
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎21-09-2024 19:02

on ‎21-09-2024 19:02

I have just transferred over my phone to a new iPhone 16 pro from my iPhone 11 Pro, however the eSIM would not transfer over, how can I resolve this please? 

Message 1 of 2
197 Views
0 Kudos
1 REPLY 1

Enlli
Level 68: Extraordinaire
  • 8837 Posts
  • 63 Topics
  • 1793 Solutions
Registered:

on ‎21-09-2024 19:15

on ‎21-09-2024 19:15

The don't transfer.

See if you can install a replacement via MyO2. If not you will need to contact O2

1000008726.png

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
190 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top