cancel
Showing results for 
Search instead for 
Did you mean: 

New iPhone

Doug6
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have just transferred over my phone to a new iPhone 16 pro from my iPhone 11 Pro, however the eSIM would not transfer over, how can I resolve this please? 

Message 1 of 2
179 Views
1 REPLY 1

Enlli
Level 68: Extraordinaire
  • 8275 Posts
  • 57 Topics
  • 1704 Solutions
Registered:

The don't transfer.

See if you can install a replacement via MyO2. If not you will need to contact O2

1000008726.png

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
172 Views