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Level 1: Joiner
Posts: 1
Registered: ‎29-03-2020

New iPhone / contract transfer

Hi
I’ve had o2 for years & was due for an upgrade (handset was paid off so only paying for use), I found it was cheaper going through car phone warehouse & taking out a new contract. (Still with o2). How do I go about closing my existing / previous contract and transferring the old number over? I thought I needed a pac code but it seems that’s just for network transfers?
Obviously can’t get through to discuss this over the phone as it’s not a priority query, just conscious I now have two contracts!
Any advice appreciated.
Thanks
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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: New iPhone / contract transfer

@MarthaB 

The only way is to call customer service and ask them to migrate your number across which closes your old account.

Not the best time to be doing this tbh Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)