Hi,
Firstly i would like to express how [removed] i am with the online chat who neevr seem to understand what i am trying to say,
I have been with O2 for close to 15 years and am finally now getting annoyed.
My wife who is under my contract wants a new phone which she can upgrade to, currently there is a double data deal which seems good, but expires this month when her contract is up next month (30th July).
Now my query is why do new customers get the same deal as exisiting? if i buy a new contract its the same price. SO this "upgrade" isnt really an upgrade at all its just a new contract, surely they should want to entice people to stay with them?
I have looked at giff gaff can get unlimted everything for £20 a month and buy the phone outright wnd make a saving, obviouly finding the month out right is a pain. and they even run on the o2 network so a win.
Ive been told i have retention offers which obviously annot be told till contract expires, buy then this data deal witll be over.
Why dont o2 value their customers? on one contract alone i have spent over £5500 in my time with them and have a 2nd contract too.
ANd just getting fobbd off by the online chat is infurating.
