New contract

[Popcorn]

Hi i did do a new contract with a new numberlast night at 5pm about this morning they disscennect my old number and how long i dose it take for my new contract to setup as it is a esim 

Kelly xxx 

[jonsie]

O2 and esim not a good thing unfortunately

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[Enlli]

Make sure you have no plastic SIM in the handset and follow this guide 

eSIM - How to activate