New contract order

[DebPixie]

I placed an order for a new contract phone, I paid £100 upfront fee and the order was accepted and I received the confirmation pdf file including my new phone number. This morning I received another email informing that my application has now been declined. When will I receive a refund on the deposit I paid?

[O2Stacey]

Hi @DebPixie 

Please see the link to the help and support page for advice on when you will receive your refund. 

https://www.o2.co.uk/help/account-and-billing/refunds

Hope this helps

Stacey

[DebPixie]

I still haven't recieved my refund. It has been 5 days now

[jonsie]

Just give it time or call them

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