New Order not showing?

[Anonymous]

Morning all.

I currently have 3 mobile contracts with O2.

I signed in to my account yesterday evening and placed an order for a Z4 Tablet.

I paid for Saturday delivery @ £8.99 by 12.00

I got all the legal docs via email but no order confirmation at all, No txt or email from DPD about delivery either.

I called O2 and got no where with them at all. Just said there is no order and thats it!

So whats going on? What do I do now?

[Anonymous]

Well I was on the phone with them...

The lady I was speaking to went off to call another department and when she came back I could barly hear her then got dissconnected....

She rang stright back tho so that was good.

She has said that this other department is looking for the order and she is going to call me back in 5 mins.

It's been 20.

[Anonymous · Accepted solution]

Well, I thought sod it, Ill re-order.

and this time...

Hello Mr Sean Smith,

Thanks for placing your order.

Your order number is: ms-xxxxxxx

And here are your order details
----------------------------------------------------
3 StandardDelivery £0.00
2 Claim your Disney bundle £0.00
1 Sony Xperia Z4 Tablet Black O2 Refresh Data 24 Month 500MB £0.00

Looks like we have a winner this time..

Just need to make sure I get that £8.99 back.

And if this woman does actually call back I will just have to tell her thanks for the help but I placed a new order that seems to have gone through this time and if the other one does pop up I ill cancel it.

All very odd indeed....

[MI5]

Yeah, very odd. Must have glitched somewhere along the process.
Hopefully this one is good though

[gindygoo]

Be interested to hear what the 'explanation' is for the glitch/non order... I'd still put in a complaint if it were me, as it's taken up an undue amount of faffing to sort out an O2 issue!