New Bill but no sing of £300 given back

[NOVATROOP77NI]

I believe this is my 3r4 or 4th bill already but no sign of my £300 deposit back its still showing under the deposits they hold bit in my bill.

[NOVATROOP77NI]

Seems to have been refunded today but was used against my airtime bill that I was just about to pay.

How do I now get this released

[NOVATROOP77NI]

Why is my account now showing £288 owed what the [censored language removed] is going on here @Cleoriff @lewys-gp 

[pgn]

As per the link posted by @Cleoriff above, @NOVATROOP77NI:

What is a deposit refund and how does it work?

We may need to take a deposit from you when you buy a device from us. If you make your first three monthly payments in full and on time, we’ll automatically transfer the deposit to your airtime billing account in the fourth month.

This credit can remain on your airtime account and be used to pay your monthly airtime bills until it’s been used up. You’ll still need to pay for your Device Plan during this time.

You can get in touch with us to arrange a deposit refund.

How long will my deposit refund take?

Deposit refunds can take up to seven working days for BACS and 14 working days for cheques. This may take longer over weekends and bank holidays.

[NOVATROOP77NI]

They already took the deposit at sign up !!!!  This has been me battling for the return read the full context of the thread before u post next time something I already no @pgn 

[NOVATROOP77NI]

And your wrong it can be returned as cash after its been paid.

[lewys-gp]

Hi, @NOVATROOP77NI. I removed a bit of your sentence, as even though censored, it could potentially be offensive to others. It looks like you're in £282.68 of credit to me, as there is a minus sign.

I'm still waiting to hear back from the team at O2 about the previous query. @Cleoriff may have more to add about your recent comments.

Edit to reflect new comments: please be friendly to other community members, as they are just customers like you and trying to help.

[NOVATROOP77NI]

Its being refunded now am on the phone to them said 3 - 5 days just it was going to pay another debt so why i was worried thanks folks and sorry was just a bit high strong lost my father two alzhimers two months ago 

[lewys-gp]

No problem, @NOVATROOP77NI. Sorry to hear about your loss, and I hope the money is returned to you ASAP. I'm glad @pgn @Cleoriff could help as much as they could 👍. Thanks for joining the community, and please feel free to post again.

[pgn]

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@NOVATROOP77NI wrote:

They already took the deposit at sign up !!!!  This has been me battling for the return read the full context of the thread before u post next time something I already no @pgn 

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I did read, @NOVATROOP77NI - glad to read on subsequent posts that you've got what remains of your deposit on its way back to you.

Sorry also to hear of your late father, my condolences.

[Cleoriff]

Sorry to hear about your father @NOVATROOP77NI.

Thankfully, at long last, the money is being refunded to you.

I'm still annoyed that you were given wrong information on more than one occasion.

It's the last thing you needed. xx