Solved: Name change

Anonymous · ‎23-10-2017

Hi,
Does anyone know how long it takes for name change on o2 account? I emailed a photo of the relevant forms last Wednesday.

Marjo · ‎31-10-2017

Hi @Anonymous and all! We double checked this with O2 for clarity.

The details will be updated within 5 working days after the documentation is received, and the customer will be contacted to confirm that it's been done. So if it's been longer than that, it's good to chase it up with customer service like you were doing @Anonymous. I hope it all went ok for you with the name change in the end!

View solution in original post

MI5 · ‎23-10-2017

We heard from someone else today who had been waiting 10 days or more but o2 don’t specify a time frame for it.
Chase up customer service and make sure they have everything they need.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-10-2017

Yeah I’ve been told 3 different time frames. I have chatted on line with someone tonight who said it could take 10 days. That person told me I could take my documents in to the store and they’d do it. I phoned my local store and they said they couldn’t. I then got told it would take 5 working days. I’m so confused.

MI5 · ‎23-10-2017

Try calling as it’s more reliable than chat.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-10-2017

I know I sound like a nagging Nora but I did that too-20 mins waiting and spoke to no one!!! Quite frustrating!

pgn · ‎23-10-2017

@MI5 wrote:
Try calling as it’s more reliable than chat.
http://www.o2.co.uk/contactus

"It's good to talk..."

Links to O2 Social Media Team here

MI5 · ‎23-10-2017

Understood but nothing we can do here to change it for you, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-10-2017

Thanks anyway.

MI5 · ‎23-10-2017

No worries and good luck with them!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎31-10-2017

Hi @Anonymous and all! We double checked this with O2 for clarity.

The details will be updated within 5 working days after the documentation is received, and the customer will be contacted to confirm that it's been done. So if it's been longer than that, it's good to chase it up with customer service like you were doing @Anonymous. I hope it all went ok for you with the name change in the end!

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