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My order didn’t go through but the money still got taken out my account

Gab2
Level 1: Joiner
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I tried to put a iphone 14 yesterday on a monthly bill, but when i got to the check out it told me i can not do it and my order hasn’t been processed and then shortly after that i get a notification saying 30£ has been taken out my bank account 

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MI5
Level 94: Supreme
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@Gab2 

The money will only be a pending transaction and will be returned to your bank account in line with your bank's policy.

O2 have not taken the money.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151690 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Gab2 

The money will only be a pending transaction and will be returned to your bank account in line with your bank's policy.

O2 have not taken the money.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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