My o2 number barred and cannot access My o2

[AK2020]

Hi there,

My phone number has been barred due to not paying my direct debit on time, now I cannot access My o2 to chat to an operator to discuss payment and my circumstances, as it requires an sms code sent to my number (which I cannot receive due to my phone being barred). I cannot call them up either, as I am currently abroad. Is there any other way I can contact the o2 customer support online? Would not want for my phone to be disconnected. Many thanks!

[madasaf1sh · Accepted solution]

Hi @AK2020

If you have skype you can call the Payment Management team 0800 902 0217

I will also tag @O2Lisa and @Korey01 incase they can also help with this issue.

[MI5]

Maybe @Korey01 can help?

[O2Lisa]

Thanks for the tag @madasaf1sh 

I will private message you now @AK2020 and I'll look in to this for you

[madasaf1sh]

Thanks @O2Lisa

[O2Lisa]

You're welcome @madasaf1sh 

[AK2020]

Thank you lots!