My bill

[Bill6]

I asked o2 customer service to suspend my bill which they said they would, I also asked them a few times making sure that it would not affect my credit rating and they assured me that it wouldn’t. I had a message through a few days ago telling me I needed to pay my bill even though they said they suspended it!!!! Now I can’t get through to the o2 customer service, the line just keeps going dead, it’s really frustrating because I can’t afford to pay it with everything going on!!

[MI5]

@Bill6 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[jonsie]

Despite what they say they still restrict the phone and then expect you to call back again

[Bill6]

I’ve tried getting in touch with payment management team multiple times, but it keeps getting cut off. It doesn’t even ring through. I’ve paid the bill now because I had to and I’m too worried that it will go on my credit file. Really annoying as they specifically told me they would suspend the payment due to covid-19 with no harm on my credit file and no charge.