Re: My bill

JordanBurnyeat · ‎31-03-2020

I rang 02 up about the situation being I started a new job up and if they could freeze my account until I get paid meaning I’ll still be able to use it and acquire no charges. I rang up twice to make sure they had froze to which they both said yes and now I’ve come to find out they hadn’t at all and now my phones gone off and can only use WiFi, how can I go about this?

MI5 · ‎31-03-2020

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JordanBurnyeat · ‎31-03-2020

There’s no help from them either as the phone keeps getting hung up saying there too busy.

MI5 · ‎31-03-2020

Make a complaint?
https://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

My bill

I have an existing Apple Watch Ultra and an I phon...

Lost Sim

Old number

Using mobile in Spain

Refresh Online