My Recent O2 Bill

[Ihsan]

Hi when recieving my recnt O2 bill I was kind of confused why I was charged an amount that was over the price that I should be paying. Before upgrading my contract I was on a basic £14.00, but when I upgraded my contract I was supposed to be paying £18.00 which I still continue to get unlimited minutes and text messages apart from a change of 12GB of data instead of 5GB of data. So my main question is why I was charged £19.36 which is a bit strange as I should not be paying that amount. I would like this to be amended as soon as please.

[Anonymous]

Hi @Ihsan this is not o2 you are talking to. We are all customers here. Have you check your myo2 to see a breakdown of the charges? Please read this guide

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

[Ihsan]

Hi sorry I did not know who to ask but thank you for replying I just did look through my O2 bill in much more detail and it seems the VAT charge was £3.23 is that normal?

[MI5 · Accepted solution]

@Ihsan

If you upgraded your tariff mid-month, you will be charged for the days of your new tariff up to the original bill date.
https://www.o2.co.uk/help/account-and-billing/first-bill