Monthly PAYG package

[Anonymous]

Hi

I am new here so hello to everyone

I have a monthly £10 PAYG package which gives me 1000 texts 150 minutes call time and 500MB internet and I top this up every month

When I tried to make a call today I was diverted to the top up line I tried a few times but was always diverted so could not make the call. I knew that I had plenty of call time left so could not understand why it was doing this so I went on to the live chat to ask why this was happening The agent put 50p on my account and said now it will work ok but you have to have at least 30p on your account before you can use the free allowance on the monthly package. I could not think that this was right as my card will ony top up my monthly package not ordinary PAYG and I should not have to top up that anyway when I have a monthly package.

Has anyone here had this problem

H

[jonsie]

Had you topped up within the monthly timescale to get your allowance?

[MI5]

Was it a special number or a standard number you were calling?

[Anonymous]

Yes I have topped up and not due to do so again until the 28th October

[Anonymous]

A standard number this has happened before I always get the message ..your balance is low...whenever I try to make a call although I know I have plenty of call time left then after a few times of this message it will not let me call at all just diverts me

[Anonymous]

A landline number but it does this with mobile numbers as well

[MI5]

Everyone gets that annoying message if you don't have any actual credit but it shouldn't stop you from making calls.

[jonsie]

Seems strange that you would have to have credit so it must be the way the system and automatic diverts are set up.

[Anonymous · Accepted solution]

I will go into the O2 shop to try to sort it out