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Missing refund

Nish98
Level 1: Joiner
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How annyoing I had order an apple plug and beats earphones in December 2023 for some resign the delivery from dpd never got delivered and got sent back. I had tired to ask on the app not helpful. Spoken to someone on the phone in jan now it’s March I’m still waiting for my refund. Why is it such a long wait to be refunded 

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MI5
Level 94: Supreme
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@Nish98 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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