Took out a Samsung S23 FE in February, was due to receive the Mastercard by April 18. On April 16 I was emailed by o2claims claiming I wasnt eligible because my account was not upto date, it was. I emailed them for them to tell me o2 informs them of eligibility and to contact o2.
I contacted o2 who apologised for the inconvience, credited £10 to my bill and reissued the Mastercard again. I now had to wait until May 28, thats ok I can wait I thought.
Once again as the card is due I receive yet another email from o2claims, this time they claim I reduced the data allowance on my contract so I'm no longer eligible, this is a flat out lie, my contract has never been changed in any way shape or form.
So I call the number for Blackhawk (o2claims / o2rewards) first thing the automated voice says is if you received a no longer eligible email then contact o2 as they cant help.
After contacting o2 and o2 reassuring me they know I havent changed my contract, yet again apoligsed to me and this time issued me £20 bill credit and they reassure me they see I kept my obligations and to contact Blackhawk again. I explained this is futile but I called them anyway and spoke to someone who said I need to speak to o2.
Is this just some scam? Why can't one o2 company speak to another? Why do I as the customer have to do all the chasing around? I kept my obligations, why do I now have to contact o2 who say contact Blackhawk, who then say to contact o2.
This all seems to be a convulated way to burn me out and cut my losses.
Can anyone provide me with any insight in how to proceed?
