MMS settings

Anonymous · ‎04-03-2017

Hello,

I have a Windows phone, model Microsoft Lumia 435 using Windows 8.1.

I am on Pay & Go.

Until a couple of months ago, I used to be able to send and receive MMS. I am now unable to do this.

I did the online chat thing, with someone from O2 who said it was because my balance was nil, also that I would have to add a £6 per month bolt on.

I topped up an extra £20, still can't send or receive MMS. I don't really want to add the bolt on as I do not use it that often but sometimes it is handy.

I just can't understand why it has suddenly stopped?

Can anyone help come up with an answer please?

MI5 · ‎04-03-2017

Try texting the word "active" to 2020.
Save the settings that get sent back then reboot the phone. But you do need credit to send them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎04-03-2017

check your settings match those listed here http://www.geeksquad.co.uk/articles/o2-apn-settings

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

O2

MMS settings

EU roaming - St. Martin

Delayed payment

Age verification

Australia

Need to subsribe my amazon prime