The service in Leeds is so poor that it has become pretty much unusable.
It has been this way since mid August, it is now mid October and remains dire.
Calls are broken and dropped when we are lucky enough to get through at all. Texts are deferred regularly, and slow to be received. Reliable data transfer is a distant dream, and 3g connections rarer still.
Need to make or take a call between five and seven PM, well good luck because you'll need it.
The scandal here is that O2 have taken £20 from me to pay for August's and September's Payandgogogo, but provided a service so poor that it is completely unsatisfactory, and not at all what I have paid for.
For the record O2's status report shows known mast problems for this area - Leeds LS11. The fault has been regular and recurring for over 54 days. I have checked with other O2 using neighbours, and we are all experience a very poor service.
It's bad enough that many of us are preparing to drop O2.
Sort it out please, and get Accounts to compensate those of us, who for now at least, remain loyal and valued customers.
