Leaving 02? Cost? Help please!

[Soffie]

I’ve read all of the information on leaving 02 and fees but still don’t fully understand it. Please help!

I own my handset now (all paid off) but I still pay monthly for my tariff. I have found another provider that will do a sim card tariff which is £5 cheaper and a handset that is about £25 cheaper a month with no upfront fee.

How do I cancel my tariff with 02 and will it cost me anything? I don't want to take the same number.

Thank you in advance!

[MI5 · Accepted solution]

Just simply call 202 and give 30 days notice.
All you have to pay is one more month.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093
Edit to remove PAC info as I mis-read your post about not keeping your number.

[pgn]

Most of what you need to know should be here, @Soffie:

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526

[MI5]

In all honesty I would ask customer service to switch your number to a PAYG sim card.
That way, you know 100% that your monthly contract has ended as it can be a bit risky when not porting your number away from the network.

[Soffie]

Thank you

[MI5]

You're welcome @Soffie

[Anonymous]

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@MI5 wrote:
In all honesty I would ask customer service to switch your number to a PAYG sim card.
That way, you know 100% that your monthly contract has ended as it can be a bit risky when not porting your number away from the network.

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Def go this way, if you want an O2 SIM - giving verbal or written notice these days is fraught with pitfalls .

Personally I'd get a sim from another provider. Three are probably best for this - you can order a 321 SIM for free. Top up with a fiver and check if the SIM works in the old O2 handset - if it doesnt O2 will unlock your device for free as you were pay monthly - or rather you can do this yourself online in MyO2 under device details whilst you are still a customer.

Then request a pac code - by calling CS on 202 from the 02 phone with the 02 sim  in and telling them you  want a pac code. This wil start the clock ticking on your 30 days notice.  You HAVE to use the Pac before 30 days are up, or it expires. If you got a three Sim  you can just go onto the three website and fill in a really simple form to start the porting process, This takes a day or so.

Test to make sure the old number is transferred properly and your O2 contract will have cancelled. My O2 will show it as a disconnected line and give details of your final bill, which might be a credit. Wait till your payment goes out or you get your credit and then cancel the direct debit.

You are now the proud owner of an unlocked handset with £5 PAYG credit on a different network and until you make your first call its cost you precisely nothing.