Late Bill

[LonelyGoat]

Hi, is there any way to contact O2 other than over the phone?

due to the current coronavirus lockdown, I have no income coming in due to being self emplyed, we are awaiting payment of a universal credit claim but that won't come through until the end of the month.

We paid the phone bills, but didn't have the money to pay for the apple watches linked to the accounts.

I've tried ringing but it goes through to the payment options as I have been cut off, and there doesn't seem to be an option to talk to an advisor, so was hoping to do a live chat or email etc.

I've messaged them on Facebook but I dont think they're going to get back to me due to being so busy

any help appreciated and thanks in advance

Steve

[Cleoriff]

@LonelyGoat 

You need to speak to the payment management team . Numbers in this link

Guide: Coronavirus Community Help and Support 

[Aimee3]

I’m having the same trouble! Not getting the option to speak to anyone

[LonelyGoat]

Hi, thanks for the swift reply, unfortunately due to being cut off we can't call any numbers hence why we need to do a live chat/email.

The payment line doesn't seem to have an option to be put through to an advisor

[Cleoriff]

@LonelyGoat @Aimee3 

If you check the guide I posted, you will find info on using Skype.

Try that.

[jonsie]

Choose any option at all to get to speak to someone. Be prepared for a long wait on hold.