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Anonymous · ‎18-07-2016

Hi, the full amount for my bill from 3rd July to 2nd August has been taken even though my tariff ended on the 18th July as I ported my number from O2 to another provider. I want a refund of the amount have not used (apprx 50%). Will I receive this?

MI5 · ‎18-07-2016

Fill out this form and o2 will refund any money owed to you https://www.o2.co.uk/apps/help/help?qid=1&q1=34

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-07-2016

Fill out this form and o2 will refund any money owed to you https://www.o2.co.uk/apps/help/help?qid=1&q1=34

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-07-2016

Thanks, never knew about that form, funny the things O2 will not tell you if they can get away with it!

Nice one, will wait and see...

Cleoriff · ‎18-07-2016

They will refund you if you use the form @MI5 provided...:smileywink:

Veritas Numquam Perit

MI5 · ‎18-07-2016

@Anonymous wrote:

Thanks, never knew about that form, funny the things O2 will not tell you if they can get away with it!

Nice one, will wait and see...

Of course they won't tell you - that's what you have us for

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-07-2016

You did give notice to close the account? Otherwise that's the reason you have been charged the full month.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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LEFT O2 midway through a month

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