Keeping the same number

[Tracy1302]

Hi upgraded my phone on Friday wanting to keep the same number filled the form in to keep the same number but my new phone hasn't got the 02 network don't want to be paying for 2 phones thankyou.

[Cleoriff · Accepted solution]

Hi @Tracy1302 

Nothing will happen over the weekend.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

Keep rebooting your phone.

You may want to contact O2 on Monday or Tuesday using any of the numbers in this guide

Guide: Coronavirus Community Help and Support 

0800 587 4005 seems to be the best number to call.

[jonsie]

Use your old sim card for the time being if it fits.

Unless you have a 5G phone and in a 5G area there is no need to use the new sim.