Keeping my old number on new phone... its been nearly a week!!!!

[Anonymous]

i bought the new sony xperia z5 still on the o2 network, my old phone with the number i want to keep is a very old apple 4s. 

so i rang up wednesday to transfer my number over the forms got filled in by the cs, he told me my new contract will be under my original username and password to view on my o2 account and that i will lose signal but it will only take 24 hours.

my new phone has had no signal since friday and my old iphone is still working, also the only contract i can see is still my old iphone one. this is a joke i am considering leaving for this.

[MI5]

It's not entirely clear to me what's happening but the OP said the new sim had gone off and the old one still working (we don't know if this went off and back on again either?).
If that is the case, a sim swap to the correct sized sim would fix it but we need to know where the number is that the OP wishes to use and if their MyO2 has been updated and showing the correct tariff details.

[Bambino]

Shame that the OP hasn't come back to update and let us know how they got on with CS.