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[JH_Studio]

Hi.

I’m looking to move over to 02 after EE aren’t giving me a good deal anymore and the customer service is shocking.

I’m looking to come over and get 2 pay monthly phones, one of me and my wife. Also to add an Apple Watch at the same time.

Is all the possible if I was to go into store or call up? I can’t seem to do it online.

Any help and advice would be greatly appreciated.

Thank you.

[Cleoriff]

Hi @JH_Studio 

You can call or go instore. Take ID with you if going instore. It may be quicker than trying to sort this out via a call.

However, all numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

Best of luck.

[JH_Studio]

Thank you for the information.

I tried called this morning but it said offices were closed until Monday which I thought was strange!

[O2Karl]

Hi @JH_Studio 

We have some great deals on at the moment with Apple Watch,  within the O2 community, we can not look into individual accounts or setup new aggrements. 

I would recommend calling in to one of our stores this can all be done from store or calling our Sales Team 0344 809 0202 so we can create you a great plan for you, and help you setup your Apple Watch. 

Hope you find a great deal

[JH_Studio]

Thank you for the reply!

I’ll try calling that number or going in store today as I need to go out anyway.

But before I do anything, so I don’t waste anyone’s time, is can I take 3 contracts out at the same time? For example, an iPhone & watch for myself & a Samsung for my wife? All under my name.

I don’t won’t to go into store and waste their time and mine if it’s not possible.

Thank you.

[MI5]

@JH_Studio 

As long as you pass the credit check you can. 

[seewhatyoucando]

@JH_Studio

Be aware that buying instore gives no 14 days cancellation Consumer Rights like phone sales or online, also note that Sales will not sell you a Custom/Refresh plan only a 24 month contract.

[MI5]

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@seewhatyoucando wrote:
@JH_Studio

Be aware that buying instore gives no 14 days cancellation Consumer Rights like phone sales or online, also note that Sales will not sell you a Custom/Refresh plan only a 24 month contract.

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I take exception to incorrect information, sorry. 

The change of mind policy allows 14 days no matter where purchased from and O2 only sell refresh both online and in store. 

[seewhatyoucando]

@A o2 policy & consumer legislation are two different matters, one can be immediately with no notice withdrawn.

I rarely buy out of a shop, you lose your statutory rights.

[seewhatyoucando]

@MI5 the online webstore number displayed in the order process will not sell custom/refresh plans - only 24m contracts - this was confirmed to me three time’s by three O2Capita staff members of all different levels