Issues with unbarring my phone

[Harry_Davies]

I recently got a new phone after my old one was stolen. I have inserted the sim card which I was told in store was now active. I cannot recieve any messages or call or use my mobile data. I barred them when my old phone was stolen, but now I cannot undo it as it says they need to send me a message in order to confirm my identity.

How can I solve this?

[MI5]

@Harry_Davies 

You need to persevere with O2 to remove the bars.

Guide: How to find help & contact O2 

Guide: O2 BARs 

[Harry_Davies]

But I cannot call their customer service or change it online as they require my phone number to be unbarred

[MI5]

@Harry_Davies 

The guide contains many options that don't require a call or you can call 0800 numbers free on Skype Guide: A Guide to Skype 

Nothing can be done from here as we are all customers like yourself.