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Internal migration for my daughters phone

Jillod
Level 1: Joiner
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on ‎15-04-2020 17:21

on ‎15-04-2020 17:21

Hello

so for years I've had two phone contracts with O2  in my name - one for myself and  one for my daughter.  Last month my daughter signed up to a new phone and contract still with O2 but solely in her name. The guy in the shop said we needed to do internal migration. -but we can't get hold of anyone to do this!!
ive cancelled the direct debit from my account because my daughter is now paying for it but without IM she's not getting her data allowance which she is paying for - any advice please?
Hope this makes sense!!?? 

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MI5
Level 94: Supreme
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on ‎15-04-2020 17:28

on ‎15-04-2020 17:28

@Jillod 

You need to call customer service to ask them to migrate the number across.

Both you and your daughter need to be together on the call Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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