hi,
I have submitted a claim to O2 insure on 17th Feb and it is 24th Feb today (7 days down the line) still no idea on whats going with the claim, absolutly appaling service from O2, first time ever i lost a handset, I thought this would be simple and straight forward and instead they (O2 insure team) have gone on silent mode and I have to make regular calls to find any update.... but unfortunattely all i get told is that the claim is with the asseement team and its in the last stages of the assessment, really ?? its been at the last stages of the assessmment for the past 4 days now....
I have in the meantime cancelled all my insurance with O2, i have 4 contracts with them for my family. They have defeinitely lost my interest in O2, not recommending O2 to anyone.... i think tesco mobile or virgin mobile probably offer better service and help you get back on ASAP unlike these idiots at O2.
Very disappointed and frustrated....after having 4 connections with O2.
Thanks,
A
