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Impossible to get through to anyone!

Harriet16
Level 1: Joiner
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on ‎21-07-2020 17:18

on ‎21-07-2020 17:18

I am trying to access my account but i cannot login. I can't get through to anyone on the phone, or an online chat. 

 

I just want to top up my data as my phone has been cut off!!

 

How can i do this without accessing my account? I've tried 202 they are only looking at 'urgent' queries. I need my phone for work so need to do this ASAP. 

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MI5
Level 94: Supreme
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on ‎21-07-2020 17:38

on ‎21-07-2020 17:38

@Harriet16 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Other numbers you can try here Guide: Coronavirus Community Help and Support 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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