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Credit file referral

Nitin
Level 1: Joiner
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on ‎14-07-2020 15:11

on ‎14-07-2020 15:11

Hi 

 

I am trying to join o2 on a new contract but when I went through the process my credit score failed. I went through two credit check and on both times i have been told I have an excellent credit score. This was through a website and on the phone. I have never had this issue before. 

 

I was told to e-mail Credit File Referral which I day. I got an auto response that I will get aresponse within 3 day and it has been 6 working days. I have sent another e-mail today but seem unlikley to get another response. 

 

Any advice to combat this issue?

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MI5
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on ‎14-07-2020 15:24

on ‎14-07-2020 15:24

@Nitin 

Multiple searches will lower your score temporarily so might be worth trying again in a month's time.

O2 won't get back to you quickly though, it's usually more like 10 working days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Nitin
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on ‎21-07-2020 11:32

on ‎21-07-2020 11:32

Thank you

 

it has now been 11 working days and o2 credit file referral does not seem to care about my case. Is there anyone on O2 who can help me with this and get a solution quickly

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MI5
Level 94: Supreme
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on ‎21-07-2020 11:46

on ‎21-07-2020 11:46

@Nitin wrote:

Thank you

 

it has now been 11 working days and o2 credit file referral does not seem to care about my case. Is there anyone on O2 who can help me with this and get a solution quickly

@Martin-O2 @LukasB @Marjo ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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on ‎21-07-2020 15:18

on ‎21-07-2020 15:18

Cheers for flagging this one @MI5. @Nitin I'm happy to pick this one up for you. I'll drop you a private message so we can go over the details. 

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