Solved: I've got no order confirmation email

IrmaLoureiro · ‎26-11-2018

Hello, I ordered a Samsung S9 Plus to pay monthly and o2 said in 24 they would send a confirmation email however I just received legal documents, do I have to sign them or what? And if I have to, how would I sign them by the computer. I would appreciate if anyone could help.

MI5 · ‎26-11-2018

Hi @IrmaLoureiro

All you need to do is open the links in the emails and this is your digital acceptance of the T&C's.

Your order won't progress until you do this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎26-11-2018

Hi @IrmaLoureiro

All you need to do is open the links in the emails and this is your digital acceptance of the T&C's.

Your order won't progress until you do this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

IrmaLoureiro · ‎26-11-2018

So I just open the files attached to the emails?

MI5 · ‎26-11-2018

Yes, that's it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

IrmaLoureiro · ‎26-11-2018

Thanks, a lot, I'll see if I get a confirmation email in the next 24 hours.

MI5 · ‎26-11-2018

You'll get confirmation but delivery will depend on stock availability.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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