I keep getting disconnected when abroad

[Anonymous]

Hello all - if anyone can help, thanks in advance.

As you'll see from my user name, I'm currently spending a lot of time in Singapore setting up a new business.

Now on my forth trip in 10 weeks, O2 has, without any prior warning, disconnected me on three of these trips.

This appears to be because of 'irregular phone use'  - however I am now stuck without the means to call and rectify.

I have ensured that my payments are upto date - however I have no means of contacting o2 directly - can someone let me know what the realtime support link is - where you get to communicateonline with someone - not faq's etc?

Thanks in advance - and if there is anyone looking in from Marketing / Pr who's looking for a casestudy I would be happy to provide you with a full breakdown of how utterly appalling the o2 service has been for businessmen like me who are spending upto 3k a year with you.

[adamtemp64]

Once you are reconnected.

I would contact o2 on the free number from overseas and explain the situation and that a note be placed on your account advising them of your regular trips etc to prevent regular disconnections .

From abroad

+44 844 809 0200

Free from a Pay Monthly mobile†

If this fails then lodge a formal complaint do this via email and not the live chat complaints box that will pop up on this page http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...