I badly need to access my pre Feb 2012 bills

[Anonymous]

I badly need to access my prvs bills which I use to recieve by mail. I didnt download them before & I cant do it now. It's not paper & why cant O2 get me those bills. They must have archived but the bills are obtainable, I guess.

If the community or the O2 can answer, that'd be great. Thanks

[MI5]

Have you called 202 to ask?
Is it an old account or still the current one you are using now?

[Anonymous]

Hello

Just to confirm, its not possible to obtain bills going further back than what's available in MYO2.  The bills are not retained forever, only a period of 2 years.

[Anonymous]

Yes, I did. I recetnly signed up to My O2. 

They dont have an answer. If I had not downloaded those bills then I lost them.

[Anonymous]

"....bills are not retained forever..."

I am asking them to be kept FOREVER. I, as a customer, have the right to ask for my bills either paper or electronic/pdf form. 

I am sure they must be in archives. 

I remember looking up for some bills in some O2 email (in earlier version). 

Those bills are very very important to me. I shall get them. 

[Anonymous]

If they were that important maybe you should have printed them off when they were issued

[Anonymous · Accepted solution]

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@Anonymous wrote:

"....bills are not retained forever..."

I am asking them to be kept FOREVER. I, as a customer, have the right to ask for my bills either paper or electronic/pdf form. 

I am sure they must be in archives. 

I remember looking up for some bills in some O2 email (in earlier version). 

Those bills are very very important to me. I shall get them. 

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To comply with Data Protection laws O2 must not keep personal information (which includes phone call records, and therefore bills) for longer than a reasonable amount of time.

That means by law they cannot keep call and bill records forever.  As such, given that 2 years is the length of the longest contracts O2 offer, they delete any records that are older than this. 

Simply put, there is no genuine reason to keep the records for longer than that.  No-one is realistically going to call O2 and query a bill from more than 2 years prior.

I'm sorry you need those records, and are unhappy that you're not going to be able to get them, but unfortunately that is the case.

[perksie]

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@Anonymous wrote:
 

I am asking them to be kept FOREVER. I, as a customer, have the right to ask for my bills either paper or electronic/pdf form. 

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Unreasonable demands to make, you have no right to to insist that O2 do this.

[adamtemp64]

@ pablo copy sales invoices have a minimum retention period of 4 years http://www.hmrc.gov.uk/manuals/chmanual/ch15400.htm paper

http://www.hmrc.gov.uk/manuals/chmanual/CH13100.htm or electronic versions of the above

So o2 should have them to jan 2010?

I know as a business that applies to us and we use sage to store our copy invoices and can provide them to hmrc on demand

[Anonymous]

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@adamtemp64 wrote:

@ pablo copy sales invoices have a minimum retention period of 4 years http://www.hmrc.gov.uk/manuals/chmanual/ch15400.htm paper

http://www.hmrc.gov.uk/manuals/chmanual/CH13100.htm or electronic versions of the above

So o2 should have them to jan 2010?

I know as a business that applies to us and we use sage to store our copy invoices and can provide them to hmrc on demand

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Going from experience of having a customer enquiry like this some time ago, when I tried pushing for copy invoices the answers I got from relevant departments were that there are no records stored of anything longer than 2 years with the rationale that its in order to comply with DPA laws.  Made sense to me at the time.