on 26-01-2021 10:51
I have gone round the houses SEVERAL times to talk to somebody. I am SURE I paid my bill between Jan 7th and Jan19th. But I have been cut off while I am seeking work and I cannot TALK to anyone - O2 has the WORST cuistomer service I have EVER known. If they were less interested in PROFITS and put their customers FIRST I would not complain. But I am effectively cut-off from the world.
Please tell me how to TALK to someone and stop giving me options that have NOTHING to do with me!
Thank you (sorry for the attitude, but I am frothing at the mouth!)
on 26-01-2021 10:54
You need to speak to payment management.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)