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[tonyrobo]

How can i remove a spend cap the website or app doesnt help and calling 202 is a waste of time. Im not suure what my cap is but prob zero as somehow ive racked up a charge of £4.17 help please

[madasaf1sh]

Hi @tonyrobo

You need to call im afraid.

See the info below which is from an o2 Guru

Call 202 or 0844 809 0202 when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone

[MI5]

@tonyrobo 

Info on what is and isn't included in spend caps here Guide: Spend Caps & Charge to Mobile on O2 

and numbers to try O2 on here Guide: Coronavirus Community Help and Support 

[tonyrobo]

Hi I tried this and got halfway through and she just said bye and hung up

[MI5]

I'm afraid you need to keep trying @tonyrobo 

It can only be changed by customer service.....

[tonyrobo]

ok thanks for that, can it be changed in an o2 shop do you know

[MI5 · Accepted solution]

They would still have to call O2 @tonyrobo 

but they may have a better chance of getting through.

[tonyrobo]

OK cheers thanks for the advice

[MI5]

Good luck

[madasaf1sh]

@tonyrobo

The shop will end up in the same queue as you when calling customer services.